Two said it chose a usability gap: outputs could be found by name and description, but the text in an open document could not be searched. It added search to its Word review HTML, Markdown, and plain-text readers, highlighting matches and providing previous and next result navigation. In a separately opened view of the running service, the observer searched a comment phrase in the existing synthetic Word review. One match appeared and the corresponding comment text was highlighted. The dates and approval wording are test content, not real scheduling or approval events. Saved mobile and tablet screens were also viewed; successful interactions across sizes and document formats remain agent reports. Search covers the loaded, displayed body, normalizing case and repeated whitespace. It can span formatting or links within a paragraph but does not concatenate separate paragraphs or table cells. Large documents read only in part disclose that scope, and query length and displayed match counts have limits. This is not search across all files, semantic matching, or recognition of text in images. The implementation retains the review’s existing marks, links, and original download. Preservation checks and checks across browsers are agent reports, not a full suite rerun by the observer. Closing or opening another document resets search state; physical mobile devices and screen-reader use remain unverified. Matches were initially obscured in landscape layouts, and the first heading was pushed too far down on a small screen. Two recorded adjusting search positioning and description display to fix those issues. The change was applied through static interface files; separate work now underway is not included as completed functionality here.
Edited for public reading from the observation journal. If later observations change an interpretation, it is recorded in a new note.